Frequently Asked Questions

Everything you need to know about shopping at Ivy House Boutique.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. Processing times are usually 1-2 business days before your order leaves our warehouse.

What is your return policy for boutique items?

We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.

Do you offer international shipping?

Yes, Ivy House Boutique ships to select countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.

How do I know which size to order?

Since we curate pieces from various designers, sizing can vary. We provide a detailed size guide on each product page and include specific fit notes (e.g., 'runs small' or 'oversized fit') to help you choose.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Afterpay.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. If you need to make a change, please contact our support team within 1 hour of placing your order, and we will do our best to assist you.